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Frequently Asked Questions:
If you have
problems, make sure you have upgraded to the latest versions of
PDFill (8.0).
Remember, you have free upgrades forever.
1. Questions about the
PDFill license
2. Problems
when you download and
install
3. Problems
when
you open a PDF
4. Problems
when
you edit a PDF
5. Problems
when
you save the editing into a new PDF
6. Problem with
PDFill PDF Tools
or
PDFill PDF & Image Writer
1. Question about the
PDFill License
| What is
PDFill License? |
The license for PDFill PDF Editor is
lifetime. You have free upgrades.
Please print the hardcopy to keep it. |
| I lost my
code. Do I need to buy the software again? |
If you purchased PDFill Editor in
the past year,
look up your code using the same email you used when you
purchased the product.
If it has been longer than 1 year, PDFill will not be able to resend
you your code (see
the License Agreement).
|
| How do I
register PDFill Editor? |
Please
click
here to see the steps to register PDFill PDF Editor. |
| My Email
has changed. Do I need to change my code? |
No. Please
still use the old email to register your PDFill. |
| Do I need
to pay for PDFill PDF & Image Writer or PDFill PDF Tools? |
No!
PDFill PDF & Image
Writer and
PDFill PDF Tools are included inside the FREE trial version of
PDFill PDF Editor. See
the License Agreement. |
| Do I need
a PayPal account to buy PDFill PDF Editor? |
No. If you
don't have a PayPal account, you can STILL use your credit card. To
do so, please click the PayPal icon, then click the option "If you
do not have a PayPal account". |
|
I didn't get my
registration code after I paid |
Check your
email to make sure that the address you submitted is correct. If it
is correct, make sure that your filters aren't set to block emails
from sale@pdfill.com. You can also try to use another email to ask
for help. Please tell us your phone number so that the support
engineer can call you back to solve the problem! |
| Can I just
buy one license to use PDFill PDF Editor for both my home computer
and my company computer? |
No. Your
company and your home represent two users. You need to buy a copy of
the software for each of them. |
| Where is
the registration form? |
Start
PDFill PDF Editor again. If you are not a registered user, the
registration form will show up when you save an edited PDF file.
Click the button and enter your information. You can also choose the
Help menu => Enter Registration Code. See
here for
further details on how to register. |
| The
registration code doesn't work. |
Please
copy and paste the first name, last name, email and registration
number from the original email when you registered PDFill. See
how to register. |
|
The registration code
is successful but it requires registration every time when PDFill
Starts. |
Please
upgrade to 8.0 or later.
Please
turn off any spyware on your computer, so the code can be
successfully written into your registry. |
2. Problem when you download
and install
| Install PDFill
Silently |
Get
PDFill_X32.msi
or
PDFill_X64.msi.
Use Command: msiexec.exe /quiet /i PDFill_X32.msi |
| Install GhostScript
Silently |
Get GS_Lite.msi
from
here.
Use Command: msiexec.exe /quiet /i GS_Lite.msi |
| Problems uninstalling
older versions of PDFill? |
1) Install Microsoft
Installer Clean Up from
here.
2) Select PDFill to clear.
3) Restart computer, then install new version of PDFill again. |
| Cabinet file is
corrupted or missing. |
Clean all the
Internet Temp Files from
Internet Explorer's Internet
Options |
| Problem to install
GhostScript on Vista or Win7. |
Disable the User
Access Control (UAC). Enter the Control Panel and type UAC into the
search box. The first result returned will be User Accounts. Turn
UAC on or off. You can create an Admin account as an administrator
and use this account to
download and install PDFill. |
| Problems installing
PDFill. |
1. Use
Administrator Account. If Vista or Win7, disable the UAC (User
Access Control).
2. Uninstall any previous PDFill applications from Control Panel and
restart
your computer.
3. Delete the registry file under: HKEY_CURRENT_USER\Software\PlotSoft
4. Delete all files under C:\Program Files\PlotSoft
5. Install PDFill again. Make sure you are installing the most
current version. |
|
PDFill always asks for Java Installation |
Turn off your
firewall and any antivirus software. Let
PDFill install Java for you. |
| How can I open PDF
Files open inside Internet Explorer? |
Adobe Reader=> Edit =>
Preferences => Internet => Display PDF in Browser |
| Does PDFill support
USB jump drive? |
No. PDFill is not
portable and cannot be installed on a USB jump drive. |
3. Problem when you open a
PDF
|
PDFill can’t
read my PDF; Problem reading all of the PDF
pages |
Open your PDF
file using Adobe Reader. Print it using
PDFill PDF & Image Writer
as your printer. Open this new PDF file. |
| PDFill is slow for computer older
than Pentium II 400 or less than 128 MB memory |
Reduce the
page resolution to 100 dpi. Select Format =>
PDFill Options => System => Page Resolution. |
4. Problem when you edit a PDF
| When I fill out a form
inside PDFill, the field I just filled in does not show up when I
move to another field. |
Click the Refresh
button on the view bar. If that does not work, change the font name
to Arial or Times New Roman. |
| Can I convert
non-interactive paper forms into interactive forms automatically? |
No. Even the pricier
Adobe Acrobat can’t do this. You will need to add interactive form
fields one-by-one or type text into the PDF file. |
| How do I tie several
Radio Buttons together so that one and only one is checked and one
of them is required? |
Use the same form
field name for the group of radio buttons, but use different values
for each button. |
| How can I adjust the
margins of the PDF page? |
If you need more
margin, please use Free
PDFill PDF Tools
to Reformat the PDF page. If you need less margin, please use the
Rotate/Crop tool |
| PDFill crash sometimes |
Save the project file
very often to avoid the data missing. |
| How can I fix the form
so that the user can only fill the form fields? |
PDFill Options =>
Simple GUI for PDF Form Filler. |
| How can I see the name
of each form field? |
PDFill Options => Show
Form Name. |
|
Tab Key Stops working |
View Menu=>Toolbars=>Reset all Toolbars. |
| Can PDFill edit the
static text inside PDF? |
No. You will need to
use the whiteout function to cover the original text and then retype
over it. |
|
Can I search
inside PDFill? |
NO. Please
open your original PDF inside Adobe Reader
and search your keyword. |
|
Can PDFill
convert PDF into Word? |
NO. Please use
Adobe Reader 9.0 => File Menu=>Save a Text. |
5. Problem when you save save
the editing into a new PDF
|
The saved PDF is opened by
PDFill instead of Adobe Reader. |
Uninstall and install
Adobe Reader again from
here. |
|
When a large PDF file is save, I get
the error message “Java out of memory” |
From
PDFill Options=>System=>Java Memory Size=>Select 512MB or more. |
|
Sorry that
“my.pdf” can not be filled by PDFill! Exception in thread “main”
Java.Lang String Index Out Of Bounds Exception |
Some Font
name is empty and must be replaced by the most common fonts.
Install the most recent version.
Edit menu=> Change Text Object's Font Name=>Select Times New
Roman to replace all text fonts=> Click OK |
| The
filled-in data doesn’t appear on the form. The data disappears after
a few seconds or not all of the data is saved into the form. |
Try this
first: From PDF Saving Options, select “Flattening”. If that does
not work, choose “Make Entire Original Fields Editable” from the
edit menu. |
|
I have the printed paper form. I
only want to print the filling data and don't want to print the form
again. |
Save PDF Options =>
Form Data Printing Only=>Apply Options |
| I don't
like the font name, size or color inside the PDF Form fields. |
From Menu Edit >
Make Current Original Form
Field Editable |
| The Submit
Form button produces an error message “Cannot handle context type:
text/html” |
Save your
PDF form to your web server instead of your local computer. |
| I used
PDFill to create an interactive fill-in form. Can my client fill in
and save the date using Adobe Reader? |
The new PDF
forms created by PDFill can be filled and printed using Adobe
Reader, but they can’t be saved. If you want to be able to save a
completed form, the end user needs to purchase the $19.99
PDFill PDF Editor
or the more expensive Adobe Acrobat. If you need to collect client
information from a PDF form, you can add a
submit button send to your e-mail
address or your web server. See
here for an example. You can also ask the client to download the
included
PDF Writer.
He or she can print the filled out PDF into a new PDF file and
e-mail it to you as an attachment. |
| There is a
watermark printed on
every new PDF page after I register. |
Please save your filling project
into a PFL file before you buy PDFill. After
you register
PDFill, resume the saved PFL file and save it into a new PDF.
The best way is to reopen your original PDF and fill again.
You can also reopen the original PDF inside PDFill, then Edit
Menu=> Copy Edited Objects from Another Project: Copy the forms
fields or other filled PDFill objected from another project.
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The text
style inside PDFill is different than that in the PDF Output.
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Note: Adobe Reader will use its default font for PDF Commenting
Text. So, the text style inside PDFill will be different than that
inside Adobe Reader.
To exactly control the text style (font encode, font name, font size
and font style) in the PDF output , please use the
Single Line Text or Multiple Line Text.
You can convert all the Commenting text into Multiple Line Text from
Edit Menu. |
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Problem with language encoding and font |
From PDFill Options,
select your language coding and then your desired font. You may play
with several fonts to see if it works.
If you have problem, please open a new blank PDF project, test your
language coding and font, then, save into a new PDF to see if it
works. If this works, please open your original PDF inside
adobe reader, print it into PDFill PDF Writer to get a new PDF, open
this new PDF inside PDFill. |
| The
new PDF Form Field doesn't show in the PDF with PDF/A Mode
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Please open your original PDF inside adobe reader, print it into
PDFill PDF Writer to get a new PDF, open this new PDF inside PDFill.
Use Edit
Menu=> Copy Edited Objects from Another Project. |
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